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Setting profile-specific inactivity timeouts
Answer ID 12913 |
Last Review Date 10/10/2024
How do I define different inactivity timeouts for different profiles?
Environment:
Profiles, Desktop Usage
Issue:
The CLIENT_SESSION_EXP configuration setting automatically logs out agents after a period of inactivity. This setting applies to the everyone logged into the interface. How can I define a different timeout for each profile?
Resolution:
The profile editor has a "Session Timeout" setting that takes precedence over the configuration setting CLIENT_SESSION_EXP. The setting requires that SESSION_MANAGEMENT_ENABLED be enabled. It is located within the Interfaces area of the editor on the tab labeled "Other". Further information about this configuration can be found in our product documentation at Configure Automatic Logout by Profile.
NOTE: When this setting is used, the console the agent is using will request the logout if an agent becomes inactive. All console-initiated logouts will be recorded with a logout_reason code of 1 - Logout By User within the database table account_session_history.
NOTE: When this setting is used, the console the agent is using will request the logout if an agent becomes inactive. All console-initiated logouts will be recorded with a logout_reason code of 1 - Logout By User within the database table account_session_history.
