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Re-authenticate Office365 mailboxes after updating client secret
Answer ID 12889 |
Last Review Date 08/30/2024
Why are emails not processed in my Office365 mailbox a few days after adding a new Client Secret?
Environment:
Oracle B2C Service, 25A and below
Office 365 mailboxes
Issue:
Emails are not being processed in my Office365 mailbox a few days after updating the Client Secret. I added a new Client Secret in my Azure Active Directory > App Registration since the current one was about to expire. I also updated configuration key CUSTOM_CFG_MAILBOX_OA_CLIENT_SECRET. Everything seemed to work fine for a few days, but now emails are not being processed.
Resolution:
After changing configuration key CUSTOM_CFG_MAILBOX_OA_CLIENT_SECRET, all Office365 mailboxes should be authenticated again to ensure the new client secret is being used. The Authenticate button is in the Browser UI client (BUI) at Configuration > Site Configuration > Mailboxes > select the mailbox > Incoming Email tab. Note this is only necessary on versions 25A and below. Versions 25B and above should read the client secret directly from the configuration value.
For more information about the Client Secret see Answer 11864: Setting up App Registration for Office365 Mailboxes.
For more information about the Client Secret see Answer 11864: Setting up App Registration for Office365 Mailboxes.
