Collapse
Submit a Service Request
Contact Information for Technical Support
My Service Notifications
Re-authenticate Office365 mailboxes after updating client secret
Answer ID 12889 |
Last Review Date 08/30/2024
Why are emails not processed in my Office365 mailbox a few days after adding a new Client Secret?
Environment:
Oracle B2C Service, All Versions
Office 365 mailboxes
Issue:
Emails are not being processed in my Office365 mailbox a few days after updating the Client Secret. I added a new Client Secret in my Azure Active Directory > App Registration since the current one was about to expire. I also updated configuration key CUSTOM_CFG_MAILBOX_OA_CLIENT_SECRET. Everything seemed to work fine for a few days, but now emails are not being processed.
Resolution:
After changing configuration key CUSTOM_CFG_MAILBOX_OA_CLIENT_SECRET, all Office365 mailboxes should be authenticated again to ensure the new client secret is being used. The Authenticate button is in the Browser UI client (BUI) at Configuration > Site Configuration > Mailboxes > select the mailbox > Incoming Email tab.
For more information about the Client Secret see Answer 11864: Setting up App Registration for Office365 Mailboxes.
For more information about the Client Secret see Answer 11864: Setting up App Registration for Office365 Mailboxes.
