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B2C Service capabilities that are not available for U.S. Government sites
Answer ID 12877 |
Last Review Date 09/23/2025
If my site is on a U.S. government pod, are there features or functionality that are not available?
Environment:
Government pods (only AG & DD)
Oracle B2C Service
Resolution:
While Oracle B2C Service can be purchased with a variety of add-ons, only specific components are available for use in regulatory-controlled environments.
For Oracle B2C Service sites deployed in Oracle U.S. Government data centers, some features and functionality are not available. Currently, these are:
- Agent Insights
- Analytics, runtime changes within Browser UI
- Analytics, personalization options within Browser UI
- Ask Agent
- Chat Agent Preferences within Browser UI, includes reporting
- Chat Agent Suggestions
- Chat Header can include the queue label
- Chat Header can be color coded based on the toast queue color configuration
- CX Unity Ingestion Service
- Engagement Engine, including Web Chat for Service
- Element Manager, in overwrite mode
- Event Delivery Service
- Experience Routing
- External Objects
- Hot Topics & Similar Incidents
- Knowledge Advanced
- Language Translation, for Incident Threads and B2C Chat
- Microsoft Teams integration with Browser UI
- Oracle Messaging
- Proofread Agent for Chat
- Proofread Agent for Incident Threads
- Service Usage Metrics alert notifications
- Summarization for Chat
- Summarization for Incident Threads
- Versioning Service
- Video Chat
- Zoom integration with Browser UI
Additionally, if you are looking to integrate your regulatory-controlled site using any of the sample Accelerators, reading the documentation should identify whether all components are available for use or engage your Technical Account Manager for guidance.
For more information on securing sites that are deployed in regulated environments, please refer to the following documentation: Answer ID 1541: Oracle B2C Service Security Features
For more information on securing sites that are deployed in regulated environments, please refer to the following documentation: Answer ID 1541: Oracle B2C Service Security Features
