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Listing both updated and unresolved incidents
Answer ID 1286   |   Last Review Date 09/26/2018

How can I set up a report that lists both updated and unresolved incidents?

Environment:

Analytics, Incident status

Resolution:

You can include a filter in your report based on the status type field so that all incidents of an Unresolved status type display. You can also configure a filter based on the incident Status field and select the specific statuses that you are interested in viewing in your report.

To create a report that lists updated and unresolved incidents, use the steps below:

  1. From the Console, select Analytics > Reports Explorer and click the 'New' button on the ribbon..
     
  2. Add a filter to your report. From the Home tab, click the Add Filter button in the Data Set section. 
     
  3. In the Add Filter window, configure the definition to be:

    Expression: incidents.status_type
    Operator: in list
    Value: Unresolved

    If using the Status field, set the expression to incidents.status_id and in the Value field, enable the statuses of your choice.
     
  4. In the Type section of the window, indicate whether the filter should be fixed or editable at run time.
     
  5. Click OK to close the window.
     
  6. Configure the rest of the report, including the output columns.
     
  7. Save the report.

For more information on configuring custom reports, refer to Answer ID 2509: Creating a Basic Custom Report.

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