How do I set up products, categories, and custom fields to display across different interfaces in different languages?
Products, Categories, Custom fields
Oracle Service Cloud, all versions
The Name field is used when configuring products and categories. The Label field is used when configuring custom fields and customizable menus, such as incident and answer statuses, billable tasks, answer access levels, and incident severities. The Name and Label fields display the text used when that field is viewed from a specific interface. Different name values can be entered for interfaces using different languages.
For example, in your site you might have a product for cameras. In the English interface, you could use "Camera" for the Name. In a German interface, you would enter "Kamera" or "Fotoapparat".