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Tab order in BUI Incident Workspace can be changed
Answer ID 12679 |
Last Review Date 08/22/2023
Why has the tab order changed in the BUI workspace?
Environment:
Core, Workspace, BUI Version 3.23.07.28
Resolution:
As of the 17th of August 2023, along with the BUI update: 3.23.07.28-b0001, a new feature has been implemented where agents can drag and drop the workspace tabs in all object types: Assets, Contacts, Custom Objects, Incident, Organizations, Opportunities, and Tasks.
This information has been added to our documentation as per the below link: https://documentation.custhelp.com/euf/assets/devdocs/unversioned/olh/DynamicAgentDesktop/topicrefs/c_Options_properties_aw1130395.html?hl=tab%2Creorder and also mentioned in the release notes here.
This setting can be allowed or restricted in the workspace. When selecting the "Tab Set" we can see the checkbox: "Allow Tab Reordering".
Furthermore, if the agents want to go back to the original layout, they have the option to clear cache and cookies of the browser and re-open the application. Once this operation is done, they can refresh the site and the order will go back to the one they have originally set in the workspace.
