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Environment:
Chat UpdatesOracle B2C Service
Resolution:
Product Development regularly updates services related to the Chat functionality. The purpose of these updates is to improve the capabilities of the B2C Service Chat and/or to remediate known defects. The update process is designed to cause no impact to your service. Changes are typically first implemented in non-production environments so that you can test the updates and raise a ticket with Support for any unexpected behaviors. Any exceptions to the update process will be announced ahead of time. Several services can affect the Chat Server & Chat functionality. The services described below are single-version services and are not dependent on the Oracle B2C Service version your site is using. There are no actions required on your side to receive these updates.
In order to make chat service updates easy to understand, we are listing related updates in this table.
Upcoming events:
October, November 2025
Past events:
2023
August 2023 ServiceDates Notes BUI Chat Engagement Panel August 25 Several issues were fixed related to the Rich Text Editor in EPv14B2C Service Chat: Merge August 25 Chat Maintenance for 23C beginsAdvanced Routing Service: Merge August 25 Maintenance for the 23C Advanced Routing Service beginsChat Rest API August 25 Change History September 2023 ServiceDates Notes B2C Service Chat: Migration non-production sites September 1 Non-production sites are updated with the 23C Chat ServiceB2C Service Chat: Migration production sites September 15 Production sites are updated with the 23C Chat ServiceAdvanced Routing Service: Migration sites September 15 All sites are updated with the 23C Advanced Routing Service November 2023 ServiceDates Notes B2C Service Chat: Merge November 17 Chat Maintenance for 23D beginsChat Rest API November 17 Change History December 2023 ServiceDates Notes B2C Service Chat: Migration non-production sites December 8 Non-production sites are updated with the 23D Chat Service
August 2023
ServiceDates Notes BUI Chat Engagement Panel August 25 Several issues were fixed related to the Rich Text Editor in EPv14B2C Service Chat: Merge August 25 Chat Maintenance for 23C beginsAdvanced Routing Service: Merge August 25 Maintenance for the 23C Advanced Routing Service beginsChat Rest API August 25 Change History
September 2023
ServiceDates Notes B2C Service Chat: Migration non-production sites September 1 Non-production sites are updated with the 23C Chat ServiceB2C Service Chat: Migration production sites September 15 Production sites are updated with the 23C Chat ServiceAdvanced Routing Service: Migration sites September 15 All sites are updated with the 23C Advanced Routing Service
November 2023
ServiceDates Notes B2C Service Chat: Merge November 17 Chat Maintenance for 23D beginsChat Rest API November 17 Change History
December 2023
ServiceDates Notes B2C Service Chat: Migration non-production sites December 8 Non-production sites are updated with the 23D Chat Service
2024
January 2024 ServiceDates Notes B2C Service Chat: Migration production sites January 12 Production sites are updated with the 23D Chat ServiceAdvanced Routing Service: Migration sites January 12 All sites are updated with the 23D Advanced Routing Service February 2024 ServiceDates Notes Visitor Services February 15 Visitor Browser History and Page Peek features will be unavailable for approximately 30 to 60 minutesB2C Service Chat: Merge and migration – stage 1 February 16 Test and production sites are updated with the 24A Chat Service * * Note: Due to the nature of this update, test and production sites will be updated at the same time. Chat will be unavailable for approximately 30 to 60 minutes during this time. Primary contacts in your organization should have received an email notification confirming the date of the migration for your site(s). If you have any follow up questions, please submit a Question to Oracle B2C Service Technical Support. March 2024 ServiceDates Notes B2C Service Chat: Merge and migration – stage 2 March 1 Remaining test and production sites are updated with the 24A Chat Service *Advanced Routing Service: Migration all sites March 15 All sites are updated with the 24A Advanced Routing Service * Note: Due to the nature of this update, test and production sites will be updated at the same time. Chat will be unavailable for approximately 30 to 60 minutes during this time. Primary contacts in your organization should have received an email notification confirming the date of the migration for your site(s). If you have any follow up questions, please submit a Question to Oracle B2C Service Technical Support. May 2024 ServiceDates Notes B2C Service Chat: Merge May 17 Chat Maintenance for 24B beginsB2C Service Chat: Migration non-production sites May 24 Non-production sites are updated with the 24B Chat Service June 2024 ServiceDates Notes B2C Service Chat: Migration production sites June 21 Production sites are updated with the 24B Chat ServiceAdvanced Routing Service: Migration all sites June 21 All sites are updated with the 24B Advanced Routing Service August 2024 ServiceDates Notes B2C Service Chat: Merge August 16 Chat Maintenance for 24C beginsB2C Service Chat: Migration non-production sites August 23 Non-production sites are updated with the 24C Chat Service September 2024 ServiceDates Notes B2C Service Chat: Migration production sites September 20 Production sites are updated with the 24C Chat ServiceAdvanced Routing Service: Migration all sites September 20 All sites are updated with the 24C Advanced Routing ServiceRich Text Editor for Chatvarious datesSee Answer ID 12872: Rich Text editor updates for Chat in the Browser User Interface November 2024 ServiceDates Notes B2C Service Chat: Merge November 15 Chat Maintenance for 24D begins December2024 ServiceDates Notes B2C Service Chat: Migration non-production sites December 13 Non-production sites are updated with the 24D Chat Service
January 2024
ServiceDates Notes B2C Service Chat: Migration production sites January 12 Production sites are updated with the 23D Chat ServiceAdvanced Routing Service: Migration sites January 12 All sites are updated with the 23D Advanced Routing Service
February 2024
ServiceDates Notes Visitor Services February 15 Visitor Browser History and Page Peek features will be unavailable for approximately 30 to 60 minutesB2C Service Chat: Merge and migration – stage 1 February 16 Test and production sites are updated with the 24A Chat Service * * Note: Due to the nature of this update, test and production sites will be updated at the same time. Chat will be unavailable for approximately 30 to 60 minutes during this time. Primary contacts in your organization should have received an email notification confirming the date of the migration for your site(s). If you have any follow up questions, please submit a Question to Oracle B2C Service Technical Support.
ServiceDates Notes Visitor Services February 15 Visitor Browser History and Page Peek features will be unavailable for approximately 30 to 60 minutesB2C Service Chat: Merge and migration – stage 1 February 16 Test and production sites are updated with the 24A Chat Service *
* Note: Due to the nature of this update, test and production sites will be updated at the same time. Chat will be unavailable for approximately 30 to 60 minutes during this time. Primary contacts in your organization should have received an email notification confirming the date of the migration for your site(s). If you have any follow up questions, please submit a Question to Oracle B2C Service Technical Support.
March 2024
ServiceDates Notes B2C Service Chat: Merge and migration – stage 2 March 1 Remaining test and production sites are updated with the 24A Chat Service *Advanced Routing Service: Migration all sites March 15 All sites are updated with the 24A Advanced Routing Service * Note: Due to the nature of this update, test and production sites will be updated at the same time. Chat will be unavailable for approximately 30 to 60 minutes during this time. Primary contacts in your organization should have received an email notification confirming the date of the migration for your site(s). If you have any follow up questions, please submit a Question to Oracle B2C Service Technical Support.
ServiceDates Notes B2C Service Chat: Merge and migration – stage 2 March 1 Remaining test and production sites are updated with the 24A Chat Service *Advanced Routing Service: Migration all sites March 15 All sites are updated with the 24A Advanced Routing Service
May 2024
ServiceDates Notes B2C Service Chat: Merge May 17 Chat Maintenance for 24B beginsB2C Service Chat: Migration non-production sites May 24 Non-production sites are updated with the 24B Chat Service
June 2024
ServiceDates Notes B2C Service Chat: Migration production sites June 21 Production sites are updated with the 24B Chat ServiceAdvanced Routing Service: Migration all sites June 21 All sites are updated with the 24B Advanced Routing Service
August 2024
ServiceDates Notes B2C Service Chat: Merge August 16 Chat Maintenance for 24C beginsB2C Service Chat: Migration non-production sites August 23 Non-production sites are updated with the 24C Chat Service
September 2024
ServiceDates Notes B2C Service Chat: Migration production sites September 20 Production sites are updated with the 24C Chat ServiceAdvanced Routing Service: Migration all sites September 20 All sites are updated with the 24C Advanced Routing ServiceRich Text Editor for Chatvarious datesSee Answer ID 12872: Rich Text editor updates for Chat in the Browser User Interface
November 2024
ServiceDates Notes B2C Service Chat: Merge November 15 Chat Maintenance for 24D begins
December2024
ServiceDates Notes B2C Service Chat: Migration non-production sites December 13 Non-production sites are updated with the 24D Chat Service
2025
January 2025ServiceDatesNotes BUI Chat Engagement Panel: Update non-production sites January 9 Non-production sites are updated to Chat Engagement Panel version 17 B2C Service Chat: Migration production sites January 10 Production sites are updated with the 24D Chat Service Advanced Routing Service: Migration sites January 10 All sites are updated with the 24D Advanced Routing Service BUI Chat Engagement Panel: Update production sites January 23 Production sites are updated to Chat Engagement Panel version 17 February 2025 ServiceDatesNotes B2C Service Chat: Merge February 21 Chat Maintenance for 25A begins B2C Service Chat: Migration non-production sites February 28 Non-production sites are updated with the 25A Chat Service March 2025ServiceDatesNotesB2C Service Chat: Migration production sites March 28 Production sites are updated with the 25A Chat ServiceAdvanced Routing Service: Migration sites March 28 All sites are updated with the 25A Advanced Routing Service May 2025ServiceDatesNotes B2C Service Chat: Merge May 16 Chat Maintenance for 25B begins WCFS: Update available May 21 WCFS 25B (25.04.0) is now available B2C Service Chat: Migration non-production sites May 23 Non-production sites are updated with the 25B Chat Service June 2025ServiceDatesNotes B2C Service Chat: Migration production sites June 20 Production sites are updated with the 25B Chat Service July 2025ServiceDatesNotes Advanced Routing Service: Migration sites July 11 All sites are updated with the 25B Advanced Routing Service August 2025ServiceDatesNotes WCFS: Update available Aug 14 WCFS 25C (25.07.0) B2C Service Chat: Merge Aug 15 Chat Maintenance for 25C begins B2C Service Chat: Migration non-production sites Aug 22 Non-production sites are updated with the 25C Chat Service September 2025ServiceDatesNotes B2C Service Chat: Migration production sites Sep 19 Production sites are updated with the 25C Chat Service Advanced Routing Service: Migration sites Sep 19 All sites are updated with the 25C Advanced Routing Service
January 2025
ServiceDatesNotes BUI Chat Engagement Panel: Update non-production sites January 9 Non-production sites are updated to Chat Engagement Panel version 17 B2C Service Chat: Migration production sites January 10 Production sites are updated with the 24D Chat Service Advanced Routing Service: Migration sites January 10 All sites are updated with the 24D Advanced Routing Service BUI Chat Engagement Panel: Update production sites January 23 Production sites are updated to Chat Engagement Panel version 17
February 2025
ServiceDatesNotes B2C Service Chat: Merge February 21 Chat Maintenance for 25A begins B2C Service Chat: Migration non-production sites February 28 Non-production sites are updated with the 25A Chat Service
March 2025
ServiceDatesNotesB2C Service Chat: Migration production sites March 28 Production sites are updated with the 25A Chat ServiceAdvanced Routing Service: Migration sites March 28 All sites are updated with the 25A Advanced Routing Service
May 2025
ServiceDatesNotes B2C Service Chat: Merge May 16 Chat Maintenance for 25B begins WCFS: Update available May 21 WCFS 25B (25.04.0) is now available B2C Service Chat: Migration non-production sites May 23 Non-production sites are updated with the 25B Chat Service
June 2025
ServiceDatesNotes B2C Service Chat: Migration production sites June 20 Production sites are updated with the 25B Chat Service
July 2025
ServiceDatesNotes Advanced Routing Service: Migration sites July 11 All sites are updated with the 25B Advanced Routing Service
August 2025
ServiceDatesNotes WCFS: Update available Aug 14 WCFS 25C (25.07.0) B2C Service Chat: Merge Aug 15 Chat Maintenance for 25C begins B2C Service Chat: Migration non-production sites Aug 22 Non-production sites are updated with the 25C Chat Service
September 2025
ServiceDatesNotes B2C Service Chat: Migration production sites Sep 19 Production sites are updated with the 25C Chat Service Advanced Routing Service: Migration sites Sep 19 All sites are updated with the 25C Advanced Routing Service