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Rich Text editor updates for Chat in the Browser User Interface
Answer ID 12872 |
Last Review Date 10/01/2024
Are there updates to the Rich Text editor for agents handling chats in the BUI?
Environment:
B2C Service Chat, Browser UI, Engagement Panel
Oracle B2C Service
Resolution:
As of August 16th 2024, a new Rich Text editor version is now available for testing. For agents handling chat in the Browser UI, the rich text area can be updated to a more streamlined & secure version that is entirely owned by Oracle. If you wish to update the Rich Text editor version in one of your sites before it becomes generally available, please submit a service request via the Ask Technical Support page.
While efforts have been made to keep this transition smooth, agents will experience a few minor differences when working in the chat panel. The updates to the agent’s experience in chat include:
• A smaller compose control (65p) where the agent enters their message
• Now, the buttons in the rich text editor are colored blue when selected
• The list of emojis is updated, so that it matches the available emojis provided in the Answer Editor
More information about the Rich Text menu & editor for chat can be found in Answer 12100, Answer 12668 & Answer 11734.
B2C Service Chat, Browser UI, Engagement Panel
Oracle B2C Service
Resolution:
As of August 16th 2024, a new Rich Text editor version is now available for testing. For agents handling chat in the Browser UI, the rich text area can be updated to a more streamlined & secure version that is entirely owned by Oracle. If you wish to update the Rich Text editor version in one of your sites before it becomes generally available, please submit a service request via the Ask Technical Support page.
While efforts have been made to keep this transition smooth, agents will experience a few minor differences when working in the chat panel. The updates to the agent’s experience in chat include:
• A smaller compose control (65p) where the agent enters their message
• Now, the buttons in the rich text editor are colored blue when selected
• The list of emojis is updated, so that it matches the available emojis provided in the Answer Editor
More information about the Rich Text menu & editor for chat can be found in Answer 12100, Answer 12668 & Answer 11734.
The Rich Text editor version will be updated for all sites according to the schedule below:
| POD / Datacenter | Date |
|---|---|
| SD | September 23rd, 2024 |
| TY | September 26th, 2024 |
| SP, TN | October 1st, 2024 |
| LG, FT, LN, FG | October 3rd, 2024 |
| PH, PI, AC | October 7th, 2024 |
