How do I use data lifecycle policies to purge chat records?

Environment:

Browser User Interface (BUI), Data Lifecycle Policies
B2C Service Chat, Oracle B2C Service

Resolution:

Data lifecycle policies now supports Chat object from 23B release. The supported chat tables are

• Chats – A canned policy in disable mode is provided out of the box that allows the admins to specify the age in days of Chat records that will be purged from the ‘chats’ table. The default value of 180 days is provided in policy which is editable by the admins. The admins can also create a custom policy on interfaces of the site.
• Chat Events – A canned policy in disable mode is provided out of the box that allows the admins to specify the age in days of Chat Events records that will be purged from the ‘chat_events’ table. The default value of 90 days is provided in policy which is editable by the admins.
• Chat Agent Sessions – A canned policy in disable mode is provided out of the box that allows the admins to specify the age in days of Chat Agent Sessions records that will be purged from the ‘chat_agent_sessions’ table. The default value of 180 days is provided in policy which is editable by the admins. The admins can also create a custom policy on interfaces of the site.
• Chat Agent Events – A canned policy in disable mode is provided out of the box that allows the admins to specify the age in days of Chat Agent Events records that will be purged from the ‘chat_agent_events’ table. The default value of 90 days is provided in policy which is editable by the admins.