Environment:

Chat, Configuration Settings, Browser UI
Oracle B2C Service

Resolution:

Customers can now choose what happens with an agent's chat session and their active chats when the BUI browser tab gets refreshed or reloaded.

To enable this feature, the following custom configuration verb must be created:

• Key: CUSTOM_CFG_CHAT_AGENT_LOGOFF_ON_UNLOAD 
• Allows the Oracle B2C Service Administrator to choose what happens when the BUI tab is refreshed/reloaded.
• Data Type: True/False
• Set Value to "True": When this custom config is enabled (= set to Yes), at BUI refresh/reload:
  • the agent's original chat session will be terminated - the agent is logged out of Chat
  • their active chats will be routed back to queue
• Set Value to "False": When this custom config is disabled (= set to No), at BUI refresh/reload:
  • the agent's original chat session will be re-established - the agent is not logged out of Chat
  • their active chats will be re-opened in BUI
    • this is the default behavior observed - if the configuration verb does not exist