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Unable to see View option from attachments on the incident in BUI
Answer ID 12564 |
Last Review Date 08/26/2025
Why am I unable to see View option from attachments on the incident in BUI even if the site has been updated to 22D?
Environment:
Oracle B2C Service Browser User Interface (BUI)
Issue:
User is unable to see View option from attachments on the incident in BUI.
Resolution:
The BUI console will provide a "view' link within the Actions column of the Attachments report control. The view link allows agents to Preview attachments without actually downloading the attached file.The configuration setting, FATTACH_OPEN_ENABLED, must be set to enabled for the link to be displayed to agents.
The supported file types that allow for preview include the following: bmp, gif, jpeg, jpg, json, mp4, pdf, png, and txt. All other file types must be downloaded.
