How can I filter resources that contain a specific work skill group but exclude resources without work skills assignments?
All versions of Oracle Field Service (OFS)
In Dispatch Console, when filtering resources that contain a specific work skill group, it's also pulling resources without specific work skills assigned to them.
Please note that, according to the documentation, if no specific work skills are defined for a resource, it is treated as if the resource has all work skills defined for the company with 100 qualification.
To make the filter work, follow the steps below:
2. Add a condition to your filter: Resource Work Skills 'Not in' All Work Skills