Skip Navigation
Expand
Filtering resources that contain a specific work skill group but exclude resources without work skills assignments
Answer ID 12460   |   Last Review Date 11/09/2022

How can I filter resources that contain a specific work skill group but exclude resources without work skills assignments?

Environment:

All versions of Oracle Field Service (OFS)

Issue:

In Dispatch Console, when filtering resources that contain a specific work skill group, it's also pulling resources without specific work skills assigned to them.

Resolution:

Please note that, according to the documentation, if no specific work skills are defined for a resource, it is treated as if the resource has all work skills defined for the company with 100 qualification.


To make the filter work, follow the steps below:

1. Create a new Work Skill : All Work Skills (for example). Do not set any conditions for this Work Skill and do not assign it to anyone.
2. Add a condition to your filter: Resource Work Skills 'Not in'  All Work Skills
 
In this case, the new work skill created will serve as the dummy work skill that you will be using to filter out resources without specific work skills applied.