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Customer Portal 3.6, 3.7 and 3.8 deprecation and EOL
Answer ID 12455   |   Last Review Date 11/21/2022

What do I need to know about the Customer Portal 3.6, 3.7 and 3.8 deprecation and EOL?

Environment:

Customer Portal versions 3.6, 3.7 and 3.8
Oracle B2C Service

Resolution:

The Oracle B2C Service Customer Portal versions 3.6, 3.7 and 3.8 are deprecated as of November 2022. Customers on those versions, as well as those using an older version of Customer Portal, should migrate their Customer Portal implementations to the latest version, version 3.9 or higher.

How long do I have to migrate my customer portal implementation?

The deprecation period for Customer Portal 3.6, 3.7 and 3.8 starts November 2022. These deprecated versions will remain available in Service Cloud until November 2023 when they are being made End of Life (EOL).  End of Life (EOL) is defined in the Oracle Cloud Hosting and Delivery Policies.

Why are these versions being deprecated?

At Oracle our top priority is security.  Most of our resources to find, fix, and patch issues go into our latest and greatest feature set – as most of our customers stay current.  It is in the best interest of our customers and their customers to stay up to date on the latest technology.

Are there new features in Customer Portal 3.9 and beyond?

The customer portal team continually provides features, enhancements – and more importantly – security updates with each release. While some of these updates may not benefit you directly, it is always desirable stay to on the latest version of Customer Portal.

Where can I go to find more information?

In addition to your account team, the Oracle Cloud Customer Connect Customer Portal forum is a great place for questions on all Customer Portal products and functionality.