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Site Selection for Live Experience Service Requests
Answer ID 12447 | Last Review Date 10/24/2022
Why do Live Experience sites not show in the Site selection drop-down?
The Oracle B2C Service Support Site (https://cx.rightnow.com)
Live Experience sites do not show in the Site selection drop-down even for Live Experience Service Requests. The only time a Site should be selected is if it is the Oracle B2C Service site integrated with your Live Experience site. Else, the "Site not listed /Not Applicable" option should be used.
This is applicable for the page where Live Experience Service Requests can be submitted: https://cx.rightnow.com/app/askform/le/ask/p/3447