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OneConsole and OFS Service Console
Answer ID 12277   |   Last Review Date 06/29/2022

How do I enable OFS Service Console in OneConsole to be able to monitor my services and manage my instances?

  
Environment:
 
Oracle Field Service: Service Console
OneConsole
 
 
Definitions:
 
OneConsole is the centralized access point where you manage your Oracle Cloud deployments and instances. OneConsole provides options for both monitoring and operating your services.
 
Oracle Field Service Service Console provides details about the Field Service instances that you subscribed to and provides options to perform several tasks for your environments.
 
 
Where do I begin?
 
When you purchase an Oracle Field Service subscription, you receive a Welcome email (Action required: add your service(s) to an Oracle Cloud Account) with steps to link your new subscription to an Oracle Cloud Account. You can either link your new service to an existing Cloud Account where you already manage other Oracle services or you can create a new Cloud Account. You decide what best fits your company needs. After adding your new service, you will receive an email from oracle.com with guidance for next steps. 
 
 
I have added my new Oracle Field Service subscription to a Cloud Account. How do I login to my OFS environments?
 
Your OneConsole login credentials is not same as your Oracle Field Service environment login credentials. For security purposes, your OFS environments will be provisioned without users. You are responsible for creating your first Admin user. Please follow the steps below for each Oracle Field Service instance:
 
 
2. Enter the Cloud Account associated to your new service and your OneConsole login information
 
3. Under My Application, locate your Oracle Field Service environments
 
4. Click the Application URL for your Service Console.
 
OneConsole > My Applications. Service Console URL is highlighted
       
 
5. In the Available Instances tab, click the action menu associated with the instance and select Reset Admin User
 
 
Available Instances tab, menu associated to the instance, Reset Admin User option is highlighted.
 
 
6. Select Create Admin User and choose a user name. Click Create.
 
Image shows option "Create Admin User" selected. In the next screen it shows "username" field.
           
7. You may now click the Application URL associated to the instance you have just created the Admin user for. 
 
 OneConsole > My Applications. Instance URL is highlighted
 
     
8. Enter the newly created credentials to login to your Oracle Field Service instance.
 
OFS login screen
 
 
 
Frequently Asked Questions (FAQ)
 
 What is the difference between OneConsole and MyServices Cloud Portal?
OneConsole is a new service in which customers will eventually be able to view all of the Oracle products they own, in one area. This is replacing the legacy MyServices Cloud Portal in which provided similar functionality, but Oracle products were not always combined.
 
 I see references to OneConsole in user guides and documentation, why do I not have access?
OneConsole is currently available only to new OFS customers who were provisioned on or after June 30, 2022. The remaining OFS customers who are still using MyServices Cloud Portal will be migrated later in 2022 and there will be announcements informing them of such move.
 
 Where do I find more information on how to use Oracle Field Service Service Console?
Please refer to Using OneConsole guide.
 
 How do I add a new Cloud Account user as a backup in case I am out of the office and someone needs to access OFS Service Console?
 
 
 
 

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