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Assign to Team option displays undesirable Activity Type group
Answer ID 12273   |   Last Review Date 06/28/2022

Why is Assign to Team option displaying activities of a non-Teamwork group?

  
Environment:
 
Oracle Field Service (OFS)
 
Issue:
 
My Oracle Field Service environment is configured with three Activity Type groups (Customer, Internal and Teamwork). When I select a resource and click Assign to Team action, the only option I have is to add an activity from 'Customer' group. I need to add activities from Teamwork group.
 
List View > Assign to Team. Activity Type field shows only activities from 'Customer' group
 
 
Resolution:
 
To display activities from 'Teamwork' group instead of 'Customer' group, go to Configuration > Activity Types and check what is the ID associated to the Teamwork group.
 
Configuration > Activity Types. Teamwork group ID -3 is highlighted
 
Make sure the same ID is configured for Assign to Team button in List View Columns screen context or Resource Hint, depending on where you have the button configured.
 
Configuration > User Types > Screen Configuration > List View Columns screen context. Assign to Team parameters display value -3
 
 

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