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BUI Chat Toast notification visibility
Answer ID 12069 |
Last Review Date 08/15/2024
Can the chat toast notification in BUI pop up in the forefront to the agent if the agent is focused on a different tab/window?
Environment:
Oracle B2C Browser User Interface
Answer:
If the agent is not focused on the Oracle B2C BUI window and a chat request comes in, it is still possible to get a desktop notification informing them of the chat request. Please check the following browser and Windows settings:
For Chrome: Click on the pad lock icon next to the URL to access the notification setting and ensure the Notifications slider is enabled.
.
![](https://cx.rightnow.com/euf/assets/images/answer_images/12069/padlock1.png)
For Edge: Click on the pad lock icon next to the URL to access the notification setting and ensure the Notifications drop-down is set to Allow.
![](https://cx.rightnow.com/euf/assets/images/answer_images/12069/Edge.png)
In Windows: Go to Settings-> Notifications & actions and enable "Get notifications from apps and other senders." Under the "Get notification from these senders" section, make sure your browser is enabled as well.
![](https://cx.rightnow.com/euf/assets/images/answer_images/12069/notificationsactions.png)
Lastly, make sure Focus Assist is turned off:
![](https://cx.rightnow.com/euf/assets/images/answer_images/12069/focusassist.png)