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Actions that count as Activity regarding Session Inactivity Timeout in BUI
Answer ID 12002 |
Last Review Date 11/02/2021
What counts as activity regarding session inactivity timeout within the Browser User Interface (BUI)?
Environment:
Browser User Interface (BUI)
Issue:
Agents are warned or logged out of BUI due to session inactivity timeout defined in the CLIENT_SESSION_EXP configuration setting or the Session Timeout value on their profile but do not know what is considered "Activity" within BUI.
Resolution:
The following scenarios are known to count as activity within BUI:
- bringing the browser with BUI to focus by clicking in multiple scenarios
- minimize BUI and restore via click in taskbar
- toggle between BUI and non-BUI application
- restore/minimize another application in front of BUI
- for this scenario the minimizing of the application in front of BUI must result in BUI becoming the application in focus
- typing in an uncommitted thread (private note or response) on an incident
- change a field on an incident (e.g. product or subject)
- opening and refreshing records (e.g. incidents)
- clicking on tabs in application to change record in focus (e.g. have two incidents open and clicking between the two incident tabs)
- closing records
- running and refreshing reports
Notes:
The above scenarios were verified using the following:
Chrome Version 114.0.5735.199
Oracle B2C Service 23B
Browser UI Version : 3.23.06.30-b0002
Browser UI Version : 3.23.06.30-b0002