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Using connectREST API's BULK extraction endpoint to get all incidents
Answer ID 11946   |   Last Review Date 04/10/2022

How do I get all incidents using the connectREST API?

connectREST API
How do I use the Bulk Extraction API endpoint
To use the bulkExtracts API endpoint in conjunction with the bulkExtractResults endpoint:
First create a bulk extract by posting data to:

This post request should contain the information needed to run the extract:
{'class': 'Incident',
The type of extraction you want to do, such as Incident, Answer, Account, etc; this can include custom objects.

'name': 'ExtractExample',
The name of the extraction to completed, this can be used later to get the results.

'state': {'lookupName': 'Run'},
State the bulkExtracts will start in, this will default to run but can be set to other statues.

'version': 'v1.4'}
Version of ROQL used to call the connectREST endpoint.
"filters": [{"leftOperand": "Id", "filterOperator": {"lookupName": ">"}, "rightOperand": "20"}]
Filters are also suggested here, as they help to cut down the BULK extract; thus lowering the chances of failure.

{"class": "Incident", "name": "Extract3", "filters": [{"leftOperand": "Id", "filterOperator": {"lookupName": ">"}, "rightOperand": "20"}], "state": {"lookupName": "Run"}, "version": "v1.4"}
This will then start the bulk extract and return a JSON request:

{ 'class': 'Incident', 'columns': { 'links': [ { 'href': 'https://%3Csite%3E/services/rest/connect/latest/bulkExtracts/3/columns', 'rel': 'self'}, { 'href': 'https://%3Csite%3E/services/rest/connect/latest/bulkExtracts/3/columns/{column_id}', 'rel': 'full', 'templated': True}]}, 'createdByAccount': { 'links': [ { 'href': 'https://%3Csite%3E/services/rest/connect/latest/accounts/2', 'rel': 'self'}, { 'href': 'https://%3Csite%3E/services/rest/connect/latest/accounts/2', 'rel': 'canonical'}, { 'href': 'https://%3Csite%3E/services/rest/connect/latest/metadata-catalog/accounts', 'mediaType': 'application/schema+json', 'rel': 'describedby'}]}, 'createdTime': '2021-08-17T18:49:05.000Z', 'filters': { 'links': [ { 'href': 'https://%3Csite%3E/services/rest/connect/latest/bulkExtracts/3/filters', 'rel': 'self'}, { 'href': 'https://%3Csite%3E/services/rest/connect/latest/bulkExtracts/3/filters/{filter_id}', 'rel': 'full', 'templated': True}]}, 'id': 3, 'links': [ { 'href': 'https://%3Csite%3E/services/rest/connect/latest/bulkExtracts/3', 'rel': 'self'}, { 'href': 'https://%3Csite%3E/services/rest/connect/latest/bulkExtracts/3', 'rel': 'canonical'}, { 'href': 'https://%3Csite%3E/services/rest/connect/latest/metadata-catalog/bulkExtracts', 'mediaType': 'application/schema+json', 'rel': 'describedby'}], 'lookupName': 'ExtractExample', 'name': 'ExtractExample', 'state': {'id': 1, 'lookupName': 'Run'}, 'type': {'id': 1, 'lookupName': 'Single'}, 'updatedByAccount': { 'links': [ { 'href': 'https://%3Csite%3E/services/rest/connect/latest/accounts/2', 'rel': 'self'}, { 'href': 'https://%3Csite%3E/services/rest/connect/latest/accounts/2', 'rel': 'canonical'}, { 'href': 'https://%3Csite%3E/services/rest/connect/latest/metadata-catalog/accounts', 'mediaType': 'application/schema+json', 'rel': 'describedby'}]}, 'updatedTime': '2021-08-17T18:49:05.000Z', 'version': 'v1.4'}
Of this JSON requests data, save the id here in order to collect the information later.
Then call bulkExtractResults:

When bulkExtractResults is finished the description will read 'Completed Successfully'

After this use the exportedData to get the results, this will return a list of dictionaries with the ids included.
Use this list to download the extracted parts, they will be byte files that comprise a compressed tar.gz.