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Adding a new contact to Oracle Field Service distribution list
Answer ID 11921   |   Last Review Date 07/23/2021

How can I add users to receive Oracle Field Service outage notifications?

Environment:
Oracle Field Service (OFS)
Cloud Portal
 
Issue:
I would like to add new contacts to Oracle Field Service email distribution list so they can receive notifications for Service Updates, Upgrades, Outages, etc.
 
Resolution:
To add new contacts to receive OFS notifications, do the following:
1- Go to https://www.oracle.com/cloud/sign-in.html. Enter your Cloud Account Name and click Next
2- Enter your Cloud Portal User Name and Password and click Sign In
3- Click the menu on the top left. Click Users
4- Select Contacts tab
5- Make sure 'Notification Contacts' is selected in 'Type' field. Click Add to add a new contact.
 
Contacts tab is highlighted. Add button is highlighted
 
6- Enter the new contact email address and select the service you would like he/she to receive notifications. Click Add.
 
Oracle Field Service Cloud is selected under Services field.