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Requirements for answer to be searchable on end-user pages
Answer ID 11802   |   Last Review Date 01/14/2021

What is needed for an answer to be searchable on the end-user pages? 

Environment:

Oracle B2C Service, Customer Portal, Enduser Pages

Resolution:

For an answer to be searchable from the end-user pages: 

  •  The answer state_type is Public  
  •  When an answer is set to Public, it's status_type from the ans_phrases table are also set to Public
  •  The answer must have a product AND category with End User access

For further details on product/category End User visibility see:  
Answer ID 1179: Effect on incidents and answers when moving or deleting products or categories.
Answer ID 645: Adding, editing, or removing Service products or categories