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Error on Login to the Spam Quarantine
Answer ID 11781   |   Last Review Date 12/02/2020

Why do I get a "Either API server is not started or is unreachable" error?

Environment:

Logging into the Spam Quarantine

Solution:

Our spam management tool requires that web traffic be available on ports 443 and 4431.  If your firewall or local network blocks these ports you will receive an error when logging in.

To resolve this issue you must have your IT team allow port 443 and 4431 traffic to rightnowtech.com.

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