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Adding Oracle Field Service Email as Delivery Channel
Answer ID 11700   |   Last Review Date 09/08/2020

How to add OFS internal Email as Delivery Channel?

Environment:

Oracle Field Service (OFS)

Issue:

I would like to use Field Service internal Email as Delivery Channel but when adding a Message Step it shows that Email is inactive.

In Add scenario step the field Delivery Channel shows "Email (inactive)"


I don't see Email listed under Channels. How can I set it to active?

Message Scenarios > Channels. OFS Email is not listed.

Resolution:

If you would like to use OFS Email as Delivery Channel and the Channel is not listed because it has never been used, all you need to do is create a scenario step selecting 'Email (Inactive)' in the Delivery Channel field and save the step.

Now you can navigate to Channels and Email will be listed.

Message Scenarios > Channels. Email channel is displayed

From there you are able to set the Channel to 'Active', if your User Type has Read-write permission on the Message Scenarios configuration screen.