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Message to external system sends time with incorrect time zone
Answer ID 11509   |   Last Review Date 05/04/2020

Why do the messages to external system have the time in different time zones?


Oracle Field Service (OFS)


When activity is started, the activity_start_time is sent on a message to our external system with correct time zone. When activity is completed, the activity_end_time is also sent on a message to our external system but the time sent is incorrect. It seems it is being sent in a different time zone.


Navigate to Configuration > Message Scenarios and locate the message step that has the correct time zone set and verify the Time zone specified in Settings tab. Locate the second message step and update the parameter accordingly. For both messages to be send with same time zone, the parameter must match.

Configuration > Message Scenarios > Modify scenario steps. 'Time Zone' parameter is highlighted.