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Oracle B2C Service 20A Documentation Overview
Answer ID 11377   |   Last Review Date 05/26/2020

What documentation is available for Oracle B2C Service 20A? 

Oracle B2C Service Release Names
Our product versioning terminology aligns with Oracle Cloud CX applications environment release update and maintenance schedules. Beginning in November 2017, release names consist of the last two digits of the calendar year, followed by the letter A, B, C, or D, which correspond to the four calendar quarters. Releases are delivered in February, May, August, and November. For example, for 2019, releases are '19A', '19B', '19C', and '19D'.

The following links direct you to all documentation specific to this release of Oracle B2C Service.

Documentation for the Latest Release - Oracle B2C Service 20A

Documentation Library
Online Help User Guide
Agent Browser User Interface
Release Readiness Information
What's New
Video Tutorials
Client Deployment Guide
Securing Oracle B2C Service

Maintenance Packs

April: HTML
June: HTML
August: HTML

Update from...

2019  2018

Cloud 19D Cloud 18D

Cloud 19C Cloud 18C

Cloud 19B Cloud 18B
Cloud 19A Cloud 18A

Integrate: Documentation Libraries for Related Service Solutions

Oracle Cobrowse
Oracle Knowledge Advanced
Oracle Field Service
Intelligent Advisor

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