Why did all the child Resources disappear from the Resource Tree only leaving the root Resource to be shown?
Environment:
Oracle Field Service (OFS)
Issue:
All the child Resources in the Resource Tree have disappeared. I can only see the root Resource in the Dispatch Console.
Resolution:
The behavior is seen when the direct children of the root Resource are set to 'Inactive'.
To verify, go to Dispatch screen and enable 'Show/Hide inactive Field Resources', Org Units or Buckets'.
Follow the steps below to resolve the issue:
1- Navigate to Resources screen.
2- Locate the direct children resource that is set to 'Inactive' - which in this example it is Bucket and Bucket 2.
* You may use the Status filter 'Inactive' to filter the results or type the Resource's name.
3- Double click the Resource's name and using the menu option Edit, change the Status to 'Active' and save the changes
Child Resources should be available in the Resource Tree.