Only root Resource is being displayed in the Resource Tree

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Answer ID 11371 | Last Review Date 02/12/2020

Why did all the child Resources disappear from the Resource Tree only leaving the root Resource to be shown?

Environment:

Oracle Field Service (OFS)

Issue:

All the child Resources in the Resource Tree have disappeared. I can only see the root Resource in the Dispatch Console.

Dispatch Console screen. Only root Resource is visible.

Resolution:

The behavior is seen when the direct children of the root Resource are set to 'Inactive'.

To verify, go to Dispatch screen and enable 'Show/Hide inactive Field Resources', Org Units or Buckets'.

Click the filter icon on the top of Resource Tree. Select option 'Show/Hide inactive Field Resources', Org Units or Buckets'.

Follow the steps below to resolve the issue:

1- Navigate to Resources screen.

2- Locate the direct children resource that is set to 'Inactive' - which in this example it is Bucket and Bucket 2.

* You may use the Status filter 'Inactive' to filter the results or type the Resource's name.

Resources screen > locate the 'Inactive' Resource

3- Double click the Resource's name and using the menu option Edit, change the Status to 'Active' and save the changes

Resources screen > double click the Resource's name. Click the menu icon on the top right > select Edit. Change Status field value to 'Active'

Child Resources should be available in the Resource Tree.

Dispatch Console screen. Resource Tree is available.

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