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Parent Resource lost 'Use as Capacity Area' attribute
Answer ID 11289   |   Last Review Date 12/18/2019

Why did the bucket lose the 'Use as Capacity Area' attribute?

Environment:

Oracle Field Service (OFS)

Issue:

I have configured a bucket as Capacity Area. After I moved a Resource to this bucket, the bucket lost the "Use as Capacity Area" attribute.

Resolution:

Having Capacity Area attribute simultaneously for parent and child in the Resource Tree is not permitted. If you move a Resource with attribute "Use as Capacity Area" selected to be a child of a Resource with "Use as Capacity Area" also selected, the system will automatically deselect the setting for the parent Resource.

Example:

Resource 'Capacity Area A' is a bucket configured with "Used as Capacity Area" attribute selected.

Resource 'Capacity Area A' is a bucket configured with "Used as Capacity Area" attribute selected.

Resource 'Resource Example' is a Technician also configured with "Used as Capacity Area" attribute selected.

Resource 'Resource Example' is a Technician also configured with "Used as Capacity Area" attribute selected.

When you move 'Resource Example' to the bucket 'Capacity Area A', the attribute is automatically deselected for the parent 'Capacity Area A' and will no longer be available for selection. 'Capacity Area A' becomes now a capacity group which only displays aggregated numbers in quota screens. It is no longer a Capacity Area.

When you move 'Resource Example' to the bucket 'Capacity Area A', the attribute is automatically deselected for the parent 'Capacity Area A' and will no longer be available for selection.

For 'Resource Example', the configuraton is kept.

For 'Resource Example', the configuraton is kept.