Why do I receive an error when searching in Customer Portal OKCS Reference implementation when implementing Knowledge Advanced?
Customer Portal implementation for Knowledge Advanced
When performing a search on Customer Portal while implementing Knowledge Advanced, the reference implementation or development mode will show "HTTP 500: API Unavailable" until at least one (1) document is indexed for search.
Depending on your content type indexing settings (whether Live, Latest Valid Draft, or both), create and/or publish an article in a content type that has search indexing enabled. That article should have content in at least one field that has full-text searching enabled within the content type schema.
The okcs-content_indexing utility must then run and crawl the document(s), and on the following run index them. The issue should then be resolved within 20-60 minutes, depending on the current time and what action the utility did on its most recent run.