Should we enable Outlook integration on an upgrade site and test the functionality?
Oracle Service Cloud (OSvC), Microsoft Outlook
Microsoft Outlook can be integrated with OSvC enabling users to share contacts and tasks and to synchronize email. It is possible to enable the integration on an upgrade site for release update user acceptance testing as long as Outlook Integration has been purchased and it is already enabled on the production site. However Oracle does not recommend enabling Outlook integration on upgrade sites and test sites as it is quite easy to import test data into Outlook accidentally.
Outlook integration is disabled on clones by design. If you still need to enable it, it can be done by enabling RightNow Modules in Configuration Assistant as long as you are entitled to the feature. Please refer to the Oracle Service Cloud Configuration Assistant Documentation for detailed steps. All testers should be informed about the risk before enabling the integration.