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Canceling a Pending Activity Scheduled for Yesterday
Answer ID 11134   |   Last Review Date 10/13/2019

Can I cancel a Pending activity that was left in yesterday's route/bucket?

Environment:

Applies to all Oracle Field Service (OFS) versions

Issue:

I need to cancel a Pending activity that was allocated on yesterday's route/bucket, but I don't have the 'Cancel' option in the activity. 

Resolution:

Users can cancel a Pending activity that was scheduled for the previous day if the time specified in Configuration > Business Rules parameter Overnight work has not been reached. After the allotted time, you cannot change the activity status.

                 Q: Can Oracle cancel the activity in the database for me since I cannot cancel the activity using GUI or API?

                 A: Oracle cannot manipulate activities in the database on behalf of customers. This action is not safe.

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