Search for existing answers to your product and support questions.
Familiarize yourself with our support site and learn best practices in working with our team.
Manage Service Requests, View and update service requests submitted by you and others in your organization.
Submit a new issue to our technical support team.
Oracle B2C Service insights from our Technical Support team subject matter experts
Browse resources to assist you in launching your implementation and ensure a successful go-live.
Access your OCI account.
Find product documentation for supported versions of B2C and documentation libraries for related service solutions.
You will have the tools to improve your customers' experience when you learn about all the things our products can do.
Find links for API documentation, Custom Processes, Customer Portal, and Agent Browser UI Extensibility Framework.
Explore how accelerators are designed to demonstrate how an integration scenario could be built using the public integration and extension capabilities of the Oracle B2C Service.
Prepare for a successful transition by reviewing upcoming release changes and enhancements.
Explore webinars, events, and feature kits to learn about B2C Service features, functionality, and best practices from the technical experts.
Oracle MyLearn offers a portfolio of free and paid subscription-based learning resources to help you gain valuable skills, accelerate cloud adoption, increase productivity, and transform your business.
Empower your team with the skills to implement, configure, manage, and use your applications with Customer Experience Cloud Training.
Our goal is to facilitate a friendly, supportive environment where members can easily collaborate with each other on solutions and best practices.
Ask and answer questions specific to B2C.
This is an exciting resource intended to help with your Oracle Service Cloud Analytics.
Share product improvement ideas and enhancement requests with Oracle Development, while collaborating with other Oracle customers and partners.
Update your phone number, email notification preferences, and severity 1 and severity 2 contact preferences.
View the contact managers within your organization.
Find contact information of the Technical Account Manager (TAM) and Client Success Manager (CSM) for your organization.
環境:
各テーブルのメールアドレスフィールド、すべてのバージョン
解決策:
80文字の制限があります。 こちらが適用される例は、ビジネスルール、contacts.email、accounts.email になります。
ビジネスルール: 条件を使用してメールメッセージを送信するルールでは、メールの受信者(送信先)の値について80文字に制限されています。 たとえば、次のアクション「Then」ステートメントを含むルールがある場合 メールを選択>インシデント情報をメールで送信 メールアドレスの値は80文字以下でなければなりません。
連絡先メールアドレス: 連絡先のメールアドレスが80文字を超える場合、受信メッセージはフィルタリングされます。 フィルタされたメッセージは、tm_filter_detailsテーブルに表示されます(理由:無効なアドレス)。 このデータはレポートで利用できます。 詳細は Answer ID 9287: フィルターと拒否されたEメール をご参考ください。 また、場合によっては、差出人アドレスは80文字未満で、返信先アドレスは80文字を超え、問題がないように見える場合があります。 返信先アドレスは、差出人アドレスよりも優先されるため、メッセージはフィルタリングされます。 詳細は Answer ID 6677: Email address used for contacts created from email messages をご参考ください。