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Cannot reschedule the update cutover to an earlier date
Answer ID 10966   |   Last Review Date 07/30/2020

Why can’t we bring our cutover forward?

Environment:

Oracle B2C Service (formerly known as Oracle Service Cloud), All versions

Resolution:

Oracle B2C Service users may reschedule the update cutover to an earlier date and/or time using the Configuration Assistant during the update process. However, there are certain constraints and you might not be able to select an earlier date and/or time if:

  1. The upgrade site creation is not completed
  2. The presite is not ready**
  3. Data center maintenance is scheduled on the new date/time
  4. Another cutover on the same database server is already scheduled on the new date/time

** only if a presite is required. Refer Presite for Oracle B2C Service update for more details.

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