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KCS at Oracle B2C Service
Answer ID 10908 |
Last Review Date 05/22/2019
In this webinar, the CX Service Support uses Knowledge Foundation to implement Knowledge-Centered Service methodologies.
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Review answers highlighted in the presentation.
Answer 5467: Questions Avoided Report and SmartAssistant
Answer 569: Using the Service Summary Report
Answer 1473: Site Effectiveness Standard Report
Please visit the webinar page on the Oracle B2C Service Support Site to register for upcoming webinars, watch old favorites, or suggest a topic for a new one.
