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Inlay Conditional Chat: Polling
Answer ID 10768   |   Last Review Date 03/06/2019

How frequent is the polling to the chat server happening for Inlay Conditional Chat Link Widgets?

Environment:

Customer Portal
Oracle Service Cloud

Resolution:

The amount of time the visitor spends on the page and the wait times are considered before we start throttling the widgets. This is how Inlay Conditional Chat Link works:

  • Polls every 12 seconds for the first 5 minutes
  • Polls every 1 minute for 55 minutes and stops after one hour.

Note: There are no configurations that control this mechanism.

Polling means that requests will be sent at the specified intervals to the chat server to check for agent availability.


For additional information, refer to the  section in online documentation for the version your site is currently running. To access Oracle Service Cloud manuals and documentation online, refer to the Documentation for Oracle Service Cloud Products.

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