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Disabled users still show in my named account billing
Answer ID 10644   |   Last Review Date 02/02/2020

Why are my disabled users still showing in my named account billing?

Environment:

Licensed Users, Chat Seats, Disabling Staff Accounts
Oracle Service Cloud

Resolution:

Any staff accounts marked as Disabled from Assignment, Disabled from Assignment/Report Filters, or Permanently Disabled, will not count towards your licensed users. You will be billed for the staff accounts that were enabled at the peak count of a service month. Also, any staff accounts that are locked by the administrator will not be counted.

It is also necessary to move disabled accounts out of chat-enabled profiles. This will ensure disabled agent accounts are not counted in your chat seats.

Please see the following for steps and information on disabling and moving staff accounts:

Answer 570: Disabling a staff account

Answer 2474: Actions to take when disabling a staff account

Answer 5535: Moving a Permanently Disabled Staff Account to a new group

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