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Business Success support of Oracle Service Cloud and Oracle Field Service
Answer ID 10574   |   Last Review Date 02/13/2019

How do I get business (non-technical support)for either Oracle Service Cloud or Oracle Field Service products?

Environment:

Business Success
Non-technical support
Oracle Service Cloud (OSvC) and Oracle Field Service Cloud (OFSC)

Resolution:

As of March 18, 2019, the Customer Success Portal is being decommissioned. You should submit all non-technical questions through OSvC  Business Success Resources.  Please continue to submit technical questions and access technical knowledge resources on the Oracle Services Cloud Support Site

Why is non-technical support moving to the OSvC Support Site?

Our customers have told us that they need one portal, on place to do business with. We have incorporated that feedback through the launch of this change, creating an easier, more streamlined customer experience. Oracle Software as a Service (SaaS) customers in North America now have one place to go for all of your Oracle questions, both technical and non-technical. You still get access to the same expert resources, an extensive knowledge base of frequently asked questions, and visibility of all your open requests for information and assistance in one place.

Is training available on how to use the OSvC Support Site?

Yes. Go here for a short recorded webinar to learn more about Business Support Resources.

What if I don't have an Oracle Service Cloud Support Site Account?

Contact your company's Oracle Service Cloud or Oracle Field Service system administrator. They can either submit the request or create an account for you.

How do I submit a non-technical service request as of March 20, 2019?

You will click "Success" on the Oracle Service Cloud Support Site navigational toolbar.  You will be able to search our Customer Success Knowledge Base for answers. If you don't have an answer to your question, you will have the option of submitting a question.  

What is the difference between technical and non-technical support?

Non-technical support provides you guidance on business-related issues such as new account information, product best practices, usage & analytics, and consulting & partners. 

Technical support investigates suspected OSvC or OFS product defects.

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