Search for existing answers to your product and support questions.
Familiarize yourself with our support site and learn best practices in working with our team.
Manage Service Requests, View and update service requests submitted by you and others in your organization.
Submit a new issue to our technical support team.
Oracle B2C Service insights from our Technical Support team subject matter experts
Browse resources to assist you in launching your implementation and ensure a successful go-live.
Access your OCI account.
Find product documentation for supported versions of B2C and documentation libraries for related service solutions.
You will have the tools to improve your customers' experience when you learn about all the things our products can do.
Find links for API documentation, Custom Processes, Customer Portal, and Agent Browser UI Extensibility Framework.
Explore how accelerators are designed to demonstrate how an integration scenario could be built using the public integration and extension capabilities of the Oracle B2C Service.
Prepare for a successful transition by reviewing upcoming release changes and enhancements.
Explore webinars, events, and feature kits to learn about B2C Service features, functionality, and best practices from the technical experts.
Oracle MyLearn offers a portfolio of free and paid subscription-based learning resources to help you gain valuable skills, accelerate cloud adoption, increase productivity, and transform your business.
Empower your team with the skills to implement, configure, manage, and use your applications with Customer Experience Cloud Training.
Our goal is to facilitate a friendly, supportive environment where members can easily collaborate with each other on solutions and best practices.
Ask and answer questions specific to B2C.
This is an exciting resource intended to help with your Oracle Service Cloud Analytics.
Share product improvement ideas and enhancement requests with Oracle Development, while collaborating with other Oracle customers and partners.
Update your phone number, email notification preferences, and severity 1 and severity 2 contact preferences.
View the contact managers within your organization.
Find contact information of the Technical Account Manager (TAM) and Client Success Manager (CSM) for your organization.
How do I get business (non-technical support) for Oracle B2C Service products?
Environment:
Business Success Non-technical support Oracle B2C Service
Resolution:
You should submit all non-technical questions through Oracle B2C Service Business Success Resources. Please continue to submit technical questions and access technical knowledge resources on the Oracle Services Cloud Support Site.
Why is non-technical support moving to the Oracle B2C Service Support Site?
Our customers have told us that they need one portal, on place to do business with. We have incorporated that feedback through the launch of this change, creating an easier, more streamlined customer experience. Oracle Software as a Service (SaaS) customers in North America now have one place to go for all of your Oracle questions, both technical and non-technical. You still get access to the same expert resources, an extensive knowledge base of frequently asked questions, and visibility of all your open requests for information and assistance in one place.
What if I don't have an Oracle B2C Service Support Site Account?
Contact your company's Oracle B2C Service system administrator. They can either submit the request or create an account for you.
How do I submit a non-technical service request?
You will click "Success" on the Oracle B2C Service Support Site navigational toolbar. You will be able to search our Customer Success Knowledge Base for answers. If you don't have an answer to your question, you will have the option of submitting a question.
What is the difference between technical and non-technical support?
Non-technical support provides you guidance on business-related issues such as new account information, product best practices, usage & analytics, and consulting & partners.
Technical support investigates suspected Oracle B2C Service product defects.