Is there a way to restrict the SmartAssistant suggested solution to be the same product and/or category as the values of the assistance request?
Environment:
SmartAssistant, Configuration Settings, All versions
Resolution:
Two configuration settings allow you to restrict SmartAssistant suggested solutions to be the same product and/or category as the incident values.
Enabling the SA_SUGGEST_LIMIT_PROD_LVL configuration setting and the SA_SUGGEST_LIMIT_CAT_LVL configuration setting restricts SmartAssistant suggested answers for a particular incident to public answers that have the product/category (and sub-product/sub-category) specified.
The accepted values are:
0 - do not restrict
1 - restrict by product/category submitted
2 - restrict by product/category and first sub-product/sub-category submitted
3 - restrict by product/category and first two sub-products/sub-categories submitted
4 - restrict by product/category and first three sub-products/sub-categories submitted
5 - restrict by product/category and first four sub-products/sub-categories submitted
6 - restrict by all levels of product/category submitted
Default value is 0.
Note: If SA_SUGGEST_PROD_LVL or SA_SUGGEST_CAT_LVL is 1, when no product/category is specified for a particular incident, then suggested answers are not restricted. If SA_SUGGEST_PROD_LVL or SA_SUGGEST_CAT_LVL is 2, when a product/category is specified and a sub-product/sub-category is not, then suggested answers will only be restricted by product/category.
Path to setting(s): Select Configuration from the navigation area > Site Configuration > Configuration Settings > and search by Key.
