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Cutover Reschedule Limitations
Answer ID 10494   |   Last Review Date 05/10/2019

Why can't we reschedule a cutover beyond a certain date?

Environment:

Oracle Service Cloud, All versions

Resolution:

Oracle Service Cloud users may postpone update cutover and choose a new target date and/or time using the Configuration Assistant during update process. However, there are some conditions for postponing cutover schedule.

  • The last available date for cutover is the close date of either 30 days beyond the current scheduled cutover date or the End of Life (EOL) date
  • The customers must complete cutover before the current version of the site becomes EOL

It is extremely important to complete update cutover before the site reaches EOL. For more details of EOL policy, refer Software Lifecycle Policy for Oracle Service Cloud and  Answer 749: How long will Oracle Service Cloud provide support for older releases?

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