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Set Property messages not showing
Answer ID 10458   |   Last Review Date 11/13/2018

Why are the set property messages not showing in the Messages tab?

Environment:

Oracle Field Service OFS)

Issue:

I no longer see records of 'set property' messages delivered recently in the activity 'Messages' tab.

Resolution:

Messages associated to the set property delivery channel in a final status 'delivered' and set property messages with a status of 'obsolete' are removed from the Messages tab one hour after the status is set.

Set property messages that have a 'failed' status are not removed from the Messages tab. These messages are kept visible, allowing OFS customers to investigate or troubleshoot message failures.