What happens to Message Base values during an update?
Oracle Service Cloud (OSvC)
Updating an OSvC site, Message Base values
During an OSvC site update, Message Bases values are retained from the upgrade site (i.e. site ending in “__upgrade”).
- If message bases are customized, the customized values will carry over on update
- If message bases are default values (i.e. never been customized in the past), and default values change in a new version, then new default values of message bases will carry over on update
A list of changed message bases through each version is not available. It is recommended to evaluate all feature changes during User Acceptance Testing.
To ask a specific question regarding changes carried forward during an update, submit your question here.