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Environment:
Office365-hosted mailboxes Oracle B2C Service, All versions
Issue:
The 'Unable to connect to mailbox' notification is encountered when the Techmail-S utility attempts to connect to the mailbox.
Resolution:
Please find below the most common causes for the error message:
1. Verify that the POP server configuration is correct and perform the change if needed. Example Office365 POP server: 'outlook.office365.com'.
2. Verify that the SSL method used for this mailbox is 'Use POP3 SSL port' and perform the change if needed. Techmail can connect to an Office365 mailbox only on port 995. Connections performed on ports 110 (SSL method disabled or STLS method) will cause 'Error connecting to socket' errors within techmail utility.
3. Check the Office365 mailbox from Microsoft's end and make sure that the Office365 account has E-mail capability: - Please use https://login.microsoftonline.com/ and log into the Office365 account; - Once inside, go to My Account and then to Subscriptions; - Verify that you have a working license to use Office 365's e-mail functionality.
Additional Information (Click the to expand this section for viewing.)
- Check if you are be able to access the web-mail of your Office365 account (once logged in, click the 'Mail' button; the link should be https://outlook.office365.com/owa/ ).
- Check within the Office365 account and make sure that Subscriptions does not show the below message:
4. For Office365 mailboxes still using Basic Authentication: