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Environment:
Outbound Email Deliverability Best Practices Outreach, Feedback
Resolution:
Deliverability Impact This answer is part of the Email Deliverability Best Practices doc community. Each answer's intention is to contribute to the betterment of the email community. These answers are only related to outbound messages, and do not have any impact to the improvement of inbound deliverability. For more information regarding deliverability's role at Oracle B2C Service, please review the following answer: Email Deliverability Group (EDG) and Spam Considerations and Policy
Quick Look >> Customer acquisition methods detail the means by which a subscriber can be added to a mailing list. >> Consent MUST be collected from all customers in order to be messaged by a sender >> Oracle requires consent prior to mailing >> Failure to properly acquire customers can lead to reputation issues such as blocking, blocklisting, and bulking, and is a violation of global mailing requirements
Overview Oracle recommends utilizing a closed loop confirmation or double opt in across all acquisition channels. This is the best means of determining that a contact is valid, active, and engaged in receiving content. Not utilizing this will drive hard bounces and spam complaints among new subscribers, leading to bulking, blocking, and blocklisting as a result.
Acceptable Methods Click to enlarge image
Closed Loop Confirmation (Double Opt-in)
Opt In
Unchecked Box
Checked Box
Offline Opt-in
Opt-In Confirm
Oracle Impact Oracle is a devoted practitioner of permission-based marketing, utilizing industry best practices for all clients. The industry gold standard for collecting consent in customer acquisition is a closed loop confirmation or double/confirm opt-in. All senders MUST collect permission in order to mail on Oracle networks.
Additional References
Answer ID 1966: How do I create an Unsubscribe link to use with our mailings?
Answer ID 2674: Email address captures from "forward to a friend" links