What is Oracle Service Cloud's Email Deliverability Group?
Email Deliverability Group (EDG)
Oracle Service Cloud
Oracle Service Cloud's Email Deliverability Group (EDG) is a standing committee that oversees all activities related to the delivery of email from our hosting mail servers. This includes all marketing and customer support email communications.
The EDG is chaired by the Vice President and General Counsel who is a member of the Company's Executive Management Team. The EDG includes representatives from the Marketing, Development, Hosting, Customer Service, and Professional Services departments. In addition, Oracle Service Cloud has appointed an Email Deliverability Officer to support the EDG, and to be a source of deliverability expertise to Oracle Service Cloud's staff and customers.
Oracle Service Cloud takes any complaints regarding spam very seriously. If you have a complaint to report, please send an email to email@example.com with an attachment of the offending email including all header information. A representative from Oracle Service Cloud will promptly respond to any spam complaint via email, so please tell the complainant to make sure that they do not filter email from the rightnow.com or rightnowtech.com domains.
In addition, as spam proliferates, non-delivery has become a major aggravation for email service providers and marketers. To combat spam, Internet service providers are filtering out spam. The problem is that large amounts of valid commercial emails are filtered out with it. For many organizations, running an effective email marketing campaign has become a highly complex affair. These departments struggle to make their messages stand out and also to find ways to pass their messages through the bulk mail trap of increasingly effective spam filters.
Oracle Service Cloud has also published a Best Practice document on Email Deliverability, please refer to the attached file.