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Browser UI Organization Workspace
Answer ID 9023   |   Last Review Date 05/11/2021

What organization workspace elements are supported by the Browser User Interface?

Browser UI Service and Dynamic Agent Desktop
A link is provided for each section where additional information is available.

  • Object Types
    •  Answers
    •  Assets

    •  Contacts
    •  Custom Objects
    •  Incidents
    •  Organizations
         -  Fields
         -  Relationship Items
         -  Actions
         -  Workspace Controls
    •  Tasks
  • Workspace Elements
    •  Controls
    •  Custom Fields
    •  Fields
    •  Labels
    •  Relationship Items
  • Workspace Rules
  • Agent Scripts
  • Channels
  • Desktop Workflows

NOTE:  The Agent Browser User Interface is only supported for the last five (5) Oracle B2C Service releases for all customers.

* Items in the tables below showing asterisk (*) indicates that detail is not yet supported.


 Name  Type  Browser UI Support   Notes
 Acquired  Date  Supported  
 Address  Address   Supported  Includes support for multiple addresses
 Created  Date/Time  Supported  
 CX State  Multi-Choice Menu   Supported  
 Industry  Menu  Supported  
 Login  Text  Supported  
 Organization ID  Integer   Supported  
 Organization Name  Text  Supported  
 Password  Text  Supported  
 Rule State  Rule State  Supported  
 Salesperson  Sales Account  Supported  
 Source  Source  Supported  
 Total Revenue  Currency   Supported  Exchange rate is not supported in BUI
 Updated  Date/Time  Supported  


Relationship Items

 Name  Unique Features  Browser UI Support   Notes
 Assets    Supported  
 Audit Log    Supported  
 Contacts    Supported  
   Primary Contact    
 Custom Object Relationship    Supported  
 File Attachments    Supported  
 Incidents    Supported  
 Organization Hierarchy    Supported  Drag & drop and Add existing Org is not yet supported
 SLA Container    Supported  
 SLA Instance    Supported  
 Tasks    Supported  



 Action  Browser UI Support   Notes
 Appointment  *  
 Bookmark/Deep Link URL  Supported  Always available and cannot be disabled via workspace configuration.
 Copy  Supported  
 Delete  Supported  
 Expand/Collapse  *  
 Forward  Supported  
 Info  *  
 Links  *  
 New  Supported  
 Print  Supported  
 Refresh  Supported  
 Save  Supported  
 Save & Close  Supported  
 Spell Check    Relying on Spell Checking supplied by browser.


Workspace Controls

 Name  Browser UI Support   Notes
 Answer  Supported  
 Banner Flag  Supported  
 Browser  Supported  
 Button  Supported  
 Hyperlink  Supported  
 Image  Supported  
 List Box  Supported  
 Menu  Supported  
 Panel  Supported  
 Intelligent Advisor  Supported  
 Radio Buttons  Supported  
 Report  Supported  
 Script  Supported  
 Spacer  Supported  
 Tab set  Supported  
 Table  Supported  
 Text  Supported  
 Text Box  Supported  
 Title Bar  Supported  
 Survey By Proxy  *  


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