Search for existing answers to your product and support questions.
Familiarize yourself with our support site and learn best practices in working with our team.
Manage Service Requests, View and update service requests submitted by you and others in your organization.
Submit a new issue to our technical support team.
Oracle B2C Service insights from our Technical Support team subject matter experts
Browse resources to assist you in launching your implementation and ensure a successful go-live.
Access your OCI account.
Find product documentation for supported versions of B2C and documentation libraries for related service solutions.
You will have the tools to improve your customers' experience when you learn about all the things our products can do.
Find links for API documentation, Custom Processes, Customer Portal, and Agent Browser UI Extensibility Framework.
Explore how accelerators are designed to demonstrate how an integration scenario could be built using the public integration and extension capabilities of the Oracle B2C Service.
Prepare for a successful transition by reviewing upcoming release changes and enhancements.
Explore webinars, events, and feature kits to learn about B2C Service features, functionality, and best practices from the technical experts.
Oracle MyLearn offers a portfolio of free and paid subscription-based learning resources to help you gain valuable skills, accelerate cloud adoption, increase productivity, and transform your business.
Empower your team with the skills to implement, configure, manage, and use your applications with Customer Experience Cloud Training.
Our goal is to facilitate a friendly, supportive environment where members can easily collaborate with each other on solutions and best practices.
Ask and answer questions specific to B2C.
This is an exciting resource intended to help with your Oracle Service Cloud Analytics.
Share product improvement ideas and enhancement requests with Oracle Development, while collaborating with other Oracle customers and partners.
Update your phone number, email notification preferences, and severity 1 and severity 2 contact preferences.
View the contact managers within your organization.
Find contact information of the Technical Account Manager (TAM) and Client Success Manager (CSM) for your organization.
Ambiente:
Oracle B2C Service, Utilidades
Todos os sites de Maio de 2014 e mais recentes
Resolução:
O Techmail recupera e-mails do seu alcance configurado (techmail-m) ou serviço de caixa de correio eletrônico (techmail-s ou techmail-o) para criar novos incidentes ou atualizar incidentes existentes dependendo na configuração do seu site. Para ajudar a melhorar a experiência do cliente nas versões novas do Oracle B2C Service, modificamos a infra estrutura da nossa utilidade (techmail-o 'On Demand') para permitir que mensagens sejam processadas assim que entram em sua caixa de correio, dentro de alguns segundos do recebimento. Esta funcionalidade somente está disponível a caixas de correio hospedadas pela Oracle e embora as mensagens possam ser processadas assim que recebidas pela caixa de correio, esta melhoria não afeta o tempo de roteamento entre os servidores de correio eletrônico.
Para obter mais informações sobre o uso de canais de suporte para satisfazer um tempo de resposta curto, consulte:Identificador de Resposta 5470: Usando canais de suporte para satisfazer um tempo de resposta curto.
NOTA: A funcionalidade On Demand não está disponível para os clientes no pod do PC, mesmo se as caixas de correio hospedadas Oracle estiverem configuradas. Além disso, o valor pop_account na tabela de caixas de correio deve ser o nome completo (exemplo: popaccount@custhelp.com) com o domínio custhelp.com. Se o pop_account não incluir o domínio custhelp.com no nome, o techmail-O não funcionará.
Caso você deseje utilizar seu próprio servidor de e-mails, techmail-s continuará a processar estas caixas de correio num intervalo de 15 em 15 minutos.