Search for existing answers to your product and support questions.
Familiarize yourself with our support site and learn best practices in working with our team.
Manage Service Requests, View and update service requests submitted by you and others in your organization.
Submit a new issue to our technical support team.
Oracle B2C Service insights from our Technical Support team subject matter experts
Browse resources to assist you in launching your implementation and ensure a successful go-live.
Access your OCI account.
Find product documentation for supported versions of B2C and documentation libraries for related service solutions.
You will have the tools to improve your customers' experience when you learn about all the things our products can do.
Find links for API documentation, Custom Processes, Customer Portal, and Agent Browser UI Extensibility Framework.
Explore how accelerators are designed to demonstrate how an integration scenario could be built using the public integration and extension capabilities of the Oracle B2C Service.
Prepare for a successful transition by reviewing upcoming release changes and enhancements.
Explore webinars, events, and feature kits to learn about B2C Service features, functionality, and best practices from the technical experts.
Oracle MyLearn offers a portfolio of free and paid subscription-based learning resources to help you gain valuable skills, accelerate cloud adoption, increase productivity, and transform your business.
Empower your team with the skills to implement, configure, manage, and use your applications with Customer Experience Cloud Training.
Our goal is to facilitate a friendly, supportive environment where members can easily collaborate with each other on solutions and best practices.
Ask and answer questions specific to B2C.
This is an exciting resource intended to help with your Oracle Service Cloud Analytics.
Share product improvement ideas and enhancement requests with Oracle Development, while collaborating with other Oracle customers and partners.
Update your phone number, email notification preferences, and severity 1 and severity 2 contact preferences.
View the contact managers within your organization.
Find contact information of the Technical Account Manager (TAM) and Client Success Manager (CSM) for your organization.
Environment:
Profiles, IE11 Emulation Mode for Browser Controls in Workspaces, .NET console Oracle B2C Service All supported versions
Resolution:
NOTE: It is best practice that agents now use the Browser UI instead of the .NET console. When an agent logs into BUI, all browser controls within a workspace will be loaded within an iFrame, allowing for modern code rendering capabilities. There are steps below you need to take in order to use this newly introduced feature. These edits are done at the profile level and will affect all agents who use that profile.
IMPORTANT: Before taking these steps, you should review Answer 6418 and use that solution if possible. This feature cannot be disabled after it has been enabled, even if the checkbox is unchecked. This feature should be thoroughly tested within a test environment. Based on your implementation, isolating the browser control in a different process could negatively impact console stability.
1. Enable IE11 mode for a specific profile:
Open the profile, navigate to the "Other" tab, and check the "Set Browser Controls to use IE11 emulation mode". You will receive a notice that Process Isolation is required. This will be handled at the last step.
Open the profile, navigate to the "Other" tab, and check the "Set Browser Controls to use IE11 emulation mode".
You will receive a notice that Process Isolation is required. This will be handled at the last step.
2. Make sure that the Browser Control is correctly set up in order to work with the IE11 emulation mode:
Uncheck the "Open popups in new browser control" and "Send URL as Post Data" options on the browser control, within the workspace editor.
3. For the third and last step, the BROWSER_CONTROL_PI_ENABLED configuration verb has to be enabled (this configuration enables the .NET Process Isolation feature).
It can be changed by accessing the Site Configuration (on the Navigation Pane) -> double click Configuration Settings:
Here, you have several options on the Search window. You can:
Use the search fields to filter the configuration settings that are returned on the editor.
Accept all default filters by simply clicking Search to return every interface-specific configuration setting on the site you are logged in to.
Click Cancel to bypass the window and search using the buttons on the ribbon or the search fields on the top of the editor.
Customize the filters and save them as your defaults by selecting Save as Default Values from the Settings drop-down menu before clicking Search. The next time you access configuration settings from your configuration list, the Search window does not open because the system remembers your defaults. Instead, the Configuration Settings editor opens with your previously filtered search results.
For more information on accessing the Configuration Editor and editing settings, refer to Answer ID 1960: Editing Configuration settings.
NOTE: This feature makes changes to Internet Explorer. If enabled in a test environment, it can potentially affect work within the production site if used on the same workstation. Therefore, should you need to disable it (back out any changes), you can uninstall and re-install Internet Explorer.
4. After all the steps are completed, a console restart is required for all the targeted agents.
For additional information, refer to the 'Customizing profiles' section in the Online Help User Guide documentation. To access Oracle B2C Service manuals and documentation online, refer to the Documentation for Oracle B2C Service Products.