Why am I receiving a warning message stating, "There was an error with the request and the action could not be completed." while searching for an answer?
Customer Portal, Answers
Look within your Error logs that are located under Site Configuration->Logs. If you see an error that indicates "Error Opening SSCE Session /vhosts/rnt_common/spell/dict/userdic.tlx" then this answer may apply.
In the event you see this error in the logs, please run through the steps outlined in the following answer to make sure your Spell Check dictionary file is set up properly.
If you find that your userdict.tlx file is set up properly according to that answer and you are still experiencing an issue searching for answer, please follow these steps.
- Copy all of the content from your Spell Check dictionary file (userdic.tlx) and paste it in to a text editor like Notepad.
- Delete all the content from the userdic.tlx file in the console
- Copy and paste the content in the text editor from step 1 back in to the userdic.tlx file
By performing these steps, you are clearing any corruption that may exist in the file. If you are still unable to search for answer, please submit a service request with Technical Support.