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Environment:
Browser User Interface (BUI) Updates
Resolution:
Browser User Interface is a single-version service that is updated without user impact. Agents can continue to work during deployment and can take the update at their leisure. We consider the service continuous delivery and may perform updates as needed. New features are detailed as they are released in the quarterly What's New. See Oracle Cloud Readiness for previous quarterly releases.
Some customers on the PH pod will not be moved to production on Friday and will be part of Cohort B and their production sites will be updated the following Tuesday.
Please see below for planned future updates and with release notes for past releases linked:
February Updates
January Updates
December Updates
November Updates
October Updates
September Updates
August Updates
Start dates and available details for each UpdateStart DatesBuild Release Notes Non-production site deployment starts Aug 8th Production site deployment starts Aug 22nd3.25.08.04-b0001Aug 22 Non-production site deployment starts Jul 25th Production site deployment starts Aug 8th3.25.07.18-b0002Aug 8
July Updates
Start dates and available details for each UpdateStart DatesBuild Release Notes Non-production site deployment starts Jul 11th Production site deployment starts Jul 25th3.25.07.05-b0002Jul 25 Non-production site deployment starts Jun 27th Production site deployment starts Jul 11th3.25.06.20-b0001Jul 11
June Updates
Start dates and available details for each UpdateStart DatesBuild Release Notes Non-production site deployment starts Jun 6th Production site deployment starts Jun 27th3.25.05.30-b0001Jun 27 Non-production site deployment starts May 23rd Production site deployment starts Jun 6th3.25.05.16-b0004Jun 6
May Updates
Start dates and available details for each UpdateStart DatesBuild Release Notes Non-production site deployment starts May 1st Production site deployment starts May 23rd3.25.04.25-b00033.25.04.25-b0004May 23 Non-production site deployment starts Apr 17th Production site deployment starts May 1st3.25.04.11-b0003May 1
April Updates
Start dates and available details for each UpdateStart DatesBuild Release Notes What's New Non-production site deployment starts Apr 3rd Production site deployment starts Apr 17th3.25.03.28-b0002Apr 17 Non-production site deployment starts Mar 20th Production site deployment starts Apr 3rd3.25.03.14-b0003Apr 3
March Updates
Start dates and available details for each UpdateStart DatesBuild Release Notes What's New Non-production site deployment starts Mar 6th Production site deployment starts Mar 20th3.25.03.03-b0001Mar 20 Non-production site deployment starts Feb 20th Production site deployment starts Mar 6th3.25.02.14-b0001Mar 6
All customers will receive these updates with zero down time. At the time the update is pushed, all agents that are logged in will receive a message box which says "A new version of the product is available. Click here or refresh your browser to use the new version." They can choose to accept the update or wait until they finish their current open work:
The first user that accepts the update for a specific interface will incur a cache hit, the cache for that interface will be re-created and that single user will experience a longer than usual refresh, but no other user of that interface will experience that lag.
Agent Browser User Interface is supported for the newest four (4) releases. Therefore to maintain Browser User Interface support, you must update Oracle B2C Service at least once a year. In order to leverage the latest and greatest of Agent Browser User Interface, we recommend you update quarterly to remain on the newest version of Oracle B2C Service.
Other answers with Browser User Interface information:Answer 8173: Documentation for Supported Features in Browser User InterfaceAnswer 10506: Popular Answers about Browser User Interface (BUI)